iansstudio-booking graphicOver the last couple of months I have had reports from a handful of people who have had problems registering for events via the website.  I have been investigating the problems and I believe the problems have been caused by a number of factors.  I have now made two significant changes to the website’s configuration to try to resolve the problem.

The first change resolves a problem some users were having when resetting their account passwords. Despite entering their email address they were not receiving the email with the reset link.  I now believe this has been corrected.

If you need to reset your password and/or find out your username on the website you can do so here:

http://www.ians-studio.co.uk/wp-login.php?action=lostpassword   Or by using the “Lost your password?” link on the right hand side of the booking screen.  Enter either you email address (or your username).  A password reset link will be emailed to you along with your username if you don’t know it.

The second problem a handful of users have seen is that after entering their correct credential a server error stating “This server could not verify that you are authorized to access the document requested.” was displayed.  While I have not been able to prove it conclusively I believe this was probably due to a cashe problem on the server and I’ve excluded the login script from that process.  If you do see that error again please let me know.

If you have any problems booking for events at the studio please let me know and I will do a manual booking for you.